LEGAL INFORMATION
Product return
When paying by card, cash refunds are not allowed. The return procedure is governed by the rules of international payment systems.
The product return procedure is regulated by Article 26.1 of the Federal Law “On the Protection of Consumer Rights”.
The refund will be issued to the bank card within 21 (twenty‑one) business days from the date the Company receives the “Application for Refund of Funds”.
To request a refund for transactions carried out with errors, you must submit a written application and attach a copy of your passport and receipts/vouchers confirming the erroneous deduction. This application must be sent to info@biofollica.ru.
The refund amount will be equal to the purchase amount. The period for reviewing the Application and refunding the funds begins to be counted from the moment the Company receives the Application and is calculated in working days, excluding holidays and weekends.
Policy on Personal Data Processing
1. General Provisions. This personal data processing policy is drawn up in accordance with the requirements of Federal Law No. 152‑FZ dated 27.07.2006 “On Personal Data” and defines the procedure for processing personal data and the measures to ensure the security of personal data taken by Individual Entrepreneur Trushkin Pavel Alexandrovich (hereinafter referred to as the Operator).
1.1. The Operator considers it to be its most important goal and a prerequisite for carrying out its activities to respect the rights and freedoms of individuals and citizens when processing their personal data, including the protection of the right to privacy and personal and family secrets.
1.2. This Operator’s policy regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Operator may obtain about visitors to the website https://biofollica.ru/.
2. Basic concepts used in the Policy 2.1. Automated processing of personal data – processing of personal data using computer technology;
2.2. Blocking of personal data – temporary termination of processing of personal data (except for cases when processing is necessary for clarification of personal data);
2.3. Web site – a set of graphic and information materials, as well as computer programs and databases, ensuring their availability on the Internet at the network address https://biofollica.ru/;
2.4. Information system of personal data — a set of databases of personal data, and ensuring their processing of information technology and technical means;
2.5. Depersonalization of personal data — actions, as a result of which it is impossible to determine without the use of additional information, the belonging of personal data to a specific User or other subject of personal data;
2.6. Personal data processing – any action (operation) or set of actions (operations) performed using automation tools or without using such means with personal data including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;
2.7. The operator – a state body, municipal body, legal or natural person, independently or jointly with other persons organizing and (or) carrying out the personal data processing, as well as defining the purposes of processing personal data, the composition of personal data subject to processing, actions (operations) performed with personal data;
2.8. Personal data – any information related directly or indirectly to a specific or determined User of the website https://biofollica.ru/;
2.9. User – any visitor of the website https://biofollica.ru/;
2.10. The provision of personal data – actions aimed at disclosing personal data to a certain person or a certain circle of persons;
2.11. The dissemination of personal data is any actions aimed at disclosing personal data to an indefinite circle of persons (the transfer of personal data) or at making personal data available to an unlimited circle of persons, including the publication of personal data in the media, posting on information and telecommunications networks, or providing access to personal data in any other way.
2.12. The cross‑border transfer of personal data is the transfer of personal data to the territory of a foreign state to a foreign government authority, a foreign individual, or a foreign legal entity.
2.13. Destruction of personal data means any actions as a result of which personal data is permanently destroyed, making it impossible to restore the content of the personal data in the personal data information system, and (or) the physical media containing the personal data are destroyed.
3. The Operator may process the following personal data of the User:
3.1. Surname, first name, patronymic;
3.2. Email address;
3.3. Phone numbers;
3.4. The website also collects and processes anonymized data about visitors (including cookie files) using internet statistics services (Yandex Metrica, Google Analytics, and others).
3.5. The above‑mentioned data are collectively referred to as Personal Data in the rest of the Policy.
4. Purposes of Personal Data Processing
4.1. The purpose of processing the User’s personal data is to inform the User by sending emails; to conclude, execute, and terminate civil law contracts.
4.2. The Operator also has the right to send the User notifications about new products and services, special offers, and various events. The User can always opt out of receiving informational messages by sending the Operator an email to info@biofollica.ru with the subject line “Opting out of notifications about new products and services and special offers.”
4.3. Anonymized User data collected using internet statistics services is used to gather information about User actions on the website, improve the quality of the website and its content.
5. Legal grounds for processing personal data. 5.1. The Operator processes the User’s personal data only if it is filled in and/or submitted by the User themselves via special forms located on the website https://biofollica.ru/. By filling in the relevant forms and/or submitting their personal data to the Operator, the User expresses their consent to this Policy.
5.2. The Operator processes anonymized data about the User if this is permitted in the User’s browser settings (the saving of cookies and the use of JavaScript technology are enabled).
6. Procedure for collecting, storing, transferring, and other types of processing of personal data. The security of personal data processed by the Operator is ensured through the implementation of legal, organizational, and technical measures necessary to fully comply with the requirements of the current legislation in the field of personal data protection.
6.1. The Operator ensures the safety of personal data and takes all possible measures to prevent unauthorized persons from accessing personal data.
6.2. The User’s personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of the current legislation.
6.3. If inaccuracies are detected in the personal data, the User may update them independently by sending a notification to the Operator via email to the Operator’s email address info@biofollica.ru with the subject line “Updating personal data”.
6.4. The period for processing personal data is unlimited. The User may revoke their consent to the processing of personal data at any time by sending a notification to the Operator via email to the Operator’s email address info@biofollica.ru with the subject line “Revocation of consent to the processing of personal data”.
7. Cross‑border transfer of personal data
7.1. Before carrying out a cross‑border transfer of personal data, the operator must ensure that the foreign state to whose territory the transfer of personal data is intended provides reliable protection of the rights of personal data subjects.
7.2. A cross‑border transfer of personal data to the territories of foreign states that do not meet the above‑mentioned requirements may be carried out only if the personal data subject has given their written consent to the cross‑border transfer of their personal data and/or to the execution of a contract to which the personal data subject is a party.
8. Final provisions
8.1. The user may obtain any clarifications regarding issues of interest related to the processing of their personal data by contacting the Operator via email at info@biofollica.ru.
8.2. This document will reflect any changes to the Operator’s personal data processing policy. The Policy is valid indefinitely until it is replaced by a new version.
8.3. The current version of the Policy is freely available on the Internet at https://biofollica.ru/politic.
When paying by card, cash refunds are not allowed. The return procedure is governed by the rules of international payment systems.
The product return procedure is regulated by Article 26.1 of the Federal Law “On the Protection of Consumer Rights”.
- The consumer has the right to refuse the product at any time before it is delivered, and after the product is delivered — within seven days.
- A return of a product of proper quality is possible if its appearance and consumer properties have been preserved, as well as if there is a document confirming the fact and terms of the purchase of the said product, and if the product is not included in the list of products of proper quality that cannot be returned to the seller.
- A consumer does not have the right to refuse a product of proper quality that has individually defined properties if the said product can be used exclusively by the person who purchased it.
- If the consumer refuses the product, the seller must refund the amount paid by the consumer under the contract, excluding the seller’s expenses for delivering the returned product to the consumer, no later than ten days from the date the consumer submits the relevant request.
The refund will be issued to the bank card within 21 (twenty‑one) business days from the date the Company receives the “Application for Refund of Funds”.
To request a refund for transactions carried out with errors, you must submit a written application and attach a copy of your passport and receipts/vouchers confirming the erroneous deduction. This application must be sent to info@biofollica.ru.
The refund amount will be equal to the purchase amount. The period for reviewing the Application and refunding the funds begins to be counted from the moment the Company receives the Application and is calculated in working days, excluding holidays and weekends.
Policy on Personal Data Processing
1. General Provisions. This personal data processing policy is drawn up in accordance with the requirements of Federal Law No. 152‑FZ dated 27.07.2006 “On Personal Data” and defines the procedure for processing personal data and the measures to ensure the security of personal data taken by Individual Entrepreneur Trushkin Pavel Alexandrovich (hereinafter referred to as the Operator).
1.1. The Operator considers it to be its most important goal and a prerequisite for carrying out its activities to respect the rights and freedoms of individuals and citizens when processing their personal data, including the protection of the right to privacy and personal and family secrets.
1.2. This Operator’s policy regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Operator may obtain about visitors to the website https://biofollica.ru/.
2. Basic concepts used in the Policy 2.1. Automated processing of personal data – processing of personal data using computer technology;
2.2. Blocking of personal data – temporary termination of processing of personal data (except for cases when processing is necessary for clarification of personal data);
2.3. Web site – a set of graphic and information materials, as well as computer programs and databases, ensuring their availability on the Internet at the network address https://biofollica.ru/;
2.4. Information system of personal data — a set of databases of personal data, and ensuring their processing of information technology and technical means;
2.5. Depersonalization of personal data — actions, as a result of which it is impossible to determine without the use of additional information, the belonging of personal data to a specific User or other subject of personal data;
2.6. Personal data processing – any action (operation) or set of actions (operations) performed using automation tools or without using such means with personal data including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;
2.7. The operator – a state body, municipal body, legal or natural person, independently or jointly with other persons organizing and (or) carrying out the personal data processing, as well as defining the purposes of processing personal data, the composition of personal data subject to processing, actions (operations) performed with personal data;
2.8. Personal data – any information related directly or indirectly to a specific or determined User of the website https://biofollica.ru/;
2.9. User – any visitor of the website https://biofollica.ru/;
2.10. The provision of personal data – actions aimed at disclosing personal data to a certain person or a certain circle of persons;
2.11. The dissemination of personal data is any actions aimed at disclosing personal data to an indefinite circle of persons (the transfer of personal data) or at making personal data available to an unlimited circle of persons, including the publication of personal data in the media, posting on information and telecommunications networks, or providing access to personal data in any other way.
2.12. The cross‑border transfer of personal data is the transfer of personal data to the territory of a foreign state to a foreign government authority, a foreign individual, or a foreign legal entity.
2.13. Destruction of personal data means any actions as a result of which personal data is permanently destroyed, making it impossible to restore the content of the personal data in the personal data information system, and (or) the physical media containing the personal data are destroyed.
3. The Operator may process the following personal data of the User:
3.1. Surname, first name, patronymic;
3.2. Email address;
3.3. Phone numbers;
3.4. The website also collects and processes anonymized data about visitors (including cookie files) using internet statistics services (Yandex Metrica, Google Analytics, and others).
3.5. The above‑mentioned data are collectively referred to as Personal Data in the rest of the Policy.
4. Purposes of Personal Data Processing
4.1. The purpose of processing the User’s personal data is to inform the User by sending emails; to conclude, execute, and terminate civil law contracts.
4.2. The Operator also has the right to send the User notifications about new products and services, special offers, and various events. The User can always opt out of receiving informational messages by sending the Operator an email to info@biofollica.ru with the subject line “Opting out of notifications about new products and services and special offers.”
4.3. Anonymized User data collected using internet statistics services is used to gather information about User actions on the website, improve the quality of the website and its content.
5. Legal grounds for processing personal data. 5.1. The Operator processes the User’s personal data only if it is filled in and/or submitted by the User themselves via special forms located on the website https://biofollica.ru/. By filling in the relevant forms and/or submitting their personal data to the Operator, the User expresses their consent to this Policy.
5.2. The Operator processes anonymized data about the User if this is permitted in the User’s browser settings (the saving of cookies and the use of JavaScript technology are enabled).
6. Procedure for collecting, storing, transferring, and other types of processing of personal data. The security of personal data processed by the Operator is ensured through the implementation of legal, organizational, and technical measures necessary to fully comply with the requirements of the current legislation in the field of personal data protection.
6.1. The Operator ensures the safety of personal data and takes all possible measures to prevent unauthorized persons from accessing personal data.
6.2. The User’s personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of the current legislation.
6.3. If inaccuracies are detected in the personal data, the User may update them independently by sending a notification to the Operator via email to the Operator’s email address info@biofollica.ru with the subject line “Updating personal data”.
6.4. The period for processing personal data is unlimited. The User may revoke their consent to the processing of personal data at any time by sending a notification to the Operator via email to the Operator’s email address info@biofollica.ru with the subject line “Revocation of consent to the processing of personal data”.
7. Cross‑border transfer of personal data
7.1. Before carrying out a cross‑border transfer of personal data, the operator must ensure that the foreign state to whose territory the transfer of personal data is intended provides reliable protection of the rights of personal data subjects.
7.2. A cross‑border transfer of personal data to the territories of foreign states that do not meet the above‑mentioned requirements may be carried out only if the personal data subject has given their written consent to the cross‑border transfer of their personal data and/or to the execution of a contract to which the personal data subject is a party.
8. Final provisions
8.1. The user may obtain any clarifications regarding issues of interest related to the processing of their personal data by contacting the Operator via email at info@biofollica.ru.
8.2. This document will reflect any changes to the Operator’s personal data processing policy. The Policy is valid indefinitely until it is replaced by a new version.
8.3. The current version of the Policy is freely available on the Internet at https://biofollica.ru/politic.
НАТУРАЛЬНАЯ КОСМЕТИКА BIOFOLLICA